Return policy
Thank you for your purchase. We hope you are happy with your purchase. If you are not satisfied for any reason, you may return the item for a full refund or exchange. Please see the policy below for details.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Sole Proprietor Konstantin Samokhotin
Attn: Returns
Bienert Straße 6
Dresden, 01187
Germany
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $50.00 will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us:
Thank you for your purchase. We hope you are happy with your purchase. If you are not satisfied for any reason, you may return the item for a full refund or exchange. Please see the policy below for details.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Sole Proprietor Konstantin Samokhotin
Attn: Returns
Bienert Straße 6
Dresden, 01187
Germany
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $50.00 will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us:
