Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNSAll returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESSTo return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Sole Proprietor Konstantin Samokhotin
Attn: Returns
Bienert Straße 6
Dresden, 01187
Germany
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $50.00 will be deducted from your return to cover shipping charges.
REFUNDSAfter receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONSFor defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONSIf you have any questions concerning our return policy, please contact us at: